Quality management: introduction to total quality management for production, processing, and services/

Goetsch, David L.

Quality management: introduction to total quality management for production, processing, and services/ David L. Goetsch; Stanley B. Davis. -- 5th ed. -- New Jersey: Pearson Education. Inc., 2006.
xviii, 814 p.; ill. 23 cm.

Includes bibliographical indexes.

01131971344


Total quality management.

GSL 658 G555 2006