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The one to one manager: real-world lessons in customer relationship management/

Peppers, Don.

The one to one manager: real-world lessons in customer relationship management/ Don Peppers; Martha Rogers. -- New York: Captone Publishing Limited., 2000.
xiv, 268 p.; 19 cm.

Includes bibliographical indexes.

ISBN: 9814126098

Subjects--Topical Terms:
Customer relations management.

Dewey Class. No.: GSL 658 P396 2000

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