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Service operations management : improving service delivery /

Johnston, Robert

Service operations management : improving service delivery / Robert Johnston, and Graham Clark. -- 2nd ed. -- England: FT/Prentice Hall., 2005.
xix, 496 p.: col. ill.; 26 cm.

Includes index.

ISBN: 9780273683674

Subjects--Topical Terms:
Management.
Service industries Management.

Dewey Class. No.: Res 658 J641 2005

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