Quality management : creating and sustaining organizational effectiveness /
Summers, Donna C. S.
Quality management : creating and sustaining organizational effectiveness / Donna C. S. Summers. -- 2nd ed. -- New Jersey: Pearson Education., 2009.
xiv, 574 p.: ill.; 24 cm.
includes bibliographical references and index.
9780136087427
Organizational effectiveness.
Quality control.
Total quality control.
Total quality management.
Res 658.562 Su645 2009
Quality management : creating and sustaining organizational effectiveness / Donna C. S. Summers. -- 2nd ed. -- New Jersey: Pearson Education., 2009.
xiv, 574 p.: ill.; 24 cm.
includes bibliographical references and index.
9780136087427
Organizational effectiveness.
Quality control.
Total quality control.
Total quality management.
Res 658.562 Su645 2009