Dealing with difficult people: 24 lessons for bringing out the best in everyone/
Brinkman, Rick
Dealing with difficult people: 24 lessons for bringing out the best in everyone/ Rick Brinkman -- New York: McGraw-Hill, 2003.
ix, 48 p.: ill.; 23 cm.
0-07-141641-2
Problem employees.
Employees-Counselling of.
Personnel management.
Supervision of employees.
Conflict management.
Customer relations.
Interpersonal relations.
GR 658.3045 B711 2003
Dealing with difficult people: 24 lessons for bringing out the best in everyone/ Rick Brinkman -- New York: McGraw-Hill, 2003.
ix, 48 p.: ill.; 23 cm.
0-07-141641-2
Problem employees.
Employees-Counselling of.
Personnel management.
Supervision of employees.
Conflict management.
Customer relations.
Interpersonal relations.
GR 658.3045 B711 2003