Creating value to customers: designing and implementing a total corporate strategy
Band, William A.
Creating value to customers: designing and implementing a total corporate strategy William A. Band -- New York, N.Y. John Wiley & Sons 1991
xi, 340p. 24cm.
Includes index
0471525936
Customer service
Customer satisfaction
GC 658.812 B221 1991
Creating value to customers: designing and implementing a total corporate strategy William A. Band -- New York, N.Y. John Wiley & Sons 1991
xi, 340p. 24cm.
Includes index
0471525936
Customer service
Customer satisfaction
GC 658.812 B221 1991