Correlates of room revenue performance and guest satisfaction at a selected 5-star hotel during its pandemic transition phases: (Record no. 15787)

000 -LEADER
fixed length control field 02011nam a22002297a 4500
001 - CONTROL NUMBER
control field 15787
003 - CONTROL NUMBER IDENTIFIER
control field OCLRC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260731013017.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
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040 ## - CATALOGING SOURCE
Original cataloging agency OCLRC
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number (Call Number) T 658 2024 492
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Sebastian, Jhuan Paollo A.
245 ## - TITLE STATEMENT
Title Correlates of room revenue performance and guest satisfaction at a selected 5-star hotel during its pandemic transition phases:
Sub Title basis for a strategic revenue management program for Philippine hotels/
Statement of responsibility, etc. Jhuan Paollo A. Sebastian.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Parañaque City:
Name of publisher, distributor, etc. Olivarez College,
Date of publication, distribution, etc. 2024
502 ## - DISSERTATION NOTE
Dissertation note Master Thesis
520 ## - SUMMARY, ETC.
Summary, etc. This study explores the correlation between room revenue performance and guest satisfaction at a selected 5-star hotel in Manila, Philippines, during its pandemic transition phases from January 2018 to December 2023. The research employed a correlational design, incorporating both quantitative data from the hotel's revenue performance and guest satisfaction surveys. These were categorized into three primary phases: 'Pre-Pandemic,' Pandemic,' and Post-Pandemic." The findings highlight the interconnectedness of financial performance and guest satisfaction in driving overall hotel success. A significant positive correlation was found between the selected hotel's room revenue performance and the level of guest satisfaction, highlighting the symbiotic relationship between financial success and guest satisfaction. The study contributes to the development of a strategic revenue management program tailored to the unforeseen challenges faced by Philippine hotels. This program, designed to optimize revenue performance by enhancing guest satisfaction during all phases of a pandemic, is expected to significantly contribute to the hotel industry, particularly in preparing for and managing future crises.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Room Revenue.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Guest Satisfaction.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Correlation.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Strategic Revenue Management.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Theses/Dissertation
Location (call number prefix code) T 658 2024 492
Holdings
Withdrawn status Lost status Piece physical condition (Damaged Status) Not for loan Home library Current library (holdingbranch) Date acquired Total checkouts Full call number Date last seen Price effective from Koha item type
        Olivarez College Learning Resource Center Graduate School Library 07/31/2026   T 658 2024 492 07/31/2026 07/31/2026 Theses/Dissertation