Efficiency of Parañaque City general services office in managing transactions with its clientele: (Record no. 15790)

000 -LEADER
fixed length control field 02746nam a22002297a 4500
001 - CONTROL NUMBER
control field 15790
003 - CONTROL NUMBER IDENTIFIER
control field OCLRC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260731013017.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
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040 ## - CATALOGING SOURCE
Original cataloging agency OCLRC
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number (Call Number) T 350 2024 495
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Toledo, Angelica E.
245 ## - TITLE STATEMENT
Title Efficiency of Parañaque City general services office in managing transactions with its clientele:
Sub Title an assessment/
Statement of responsibility, etc. Angelica E. Toledo.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Parañaque City:
Name of publisher, distributor, etc. Olivarez College,
Date of publication, distribution, etc. 2024.
502 ## - DISSERTATION NOTE
Dissertation note Master Thesis
520 ## - SUMMARY, ETC.
Summary, etc. The study intended to analyze the efficiency and performance of employees of General Services Office by assessing their maturity level and its progression through digital transformation. The output of the study aims to provide the management the perspective; ability to evaluate, measure and improve productivity and performance through relevant and systemized information for decision making. To capture data, produce information and achieve its purposes, the researcher utilized the quantitative descriptive correlational method through a self-assessment survey disseminated to 121 employees of Parañaque City General Services Office. Most of the respondents to this study were aged 36 to 40, with the majority being women who are mostly single. It is also notable that the majority had graduated college and been with the City Government of Parañaque for about 1-5 years. It was observed that Parañaque City General Services Office has a high efficiency (H.E.) in managing transactions in terms of its clientele and personnel complement while being rated efficient (E) in terms of equipment and facilities. Findings further show a significant difference between the Paranaque City General Services Office in managing transactions across its variables: objectives, personnel complement, equipment, and facilities. However, respondents perceived that problems exist ranging from outdated software and computer hardware and peripherals to addressing common experiences of encountering angry customers and the required skills to handle them appropriately. Consequently, it is highly recommended to include network and system upgrades and restructuring of connectivity, as well as a good guideline to apologize for the upset clientele, show responsibility, and encourage satisfaction from clients. This study contributes to the organizational improvements of government offices through the implementation of Paranaque City General Services Office Transformation Program as part of organizational continuous improvements.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Managing Transactions.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry General Services Office.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Maturity level.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Digital transformation.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Theses/Dissertation
Location (call number prefix code) T 350 2024 495
Holdings
Withdrawn status Lost status Piece physical condition (Damaged Status) Not for loan Home library Current library (holdingbranch) Date acquired Total checkouts Full call number Date last seen Price effective from Koha item type
        Olivarez College Learning Resource Center Graduate School Library 07/31/2026   T 350 2024 495 07/31/2026 07/31/2026 Theses/Dissertation