An assessment on the quality of NAIA Terminal 1: (Record no. 16803)

000 -LEADER
fixed length control field 01822nam a22002657a 4500
001 - CONTROL NUMBER
control field 16803
003 - CONTROL NUMBER IDENTIFIER
control field OCLRC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260731013045.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 260317t xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency OCLRC
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number (Call Number) T 338.4791 2025 0035
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Luis, Mikaella Rose M.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Lampano, Patricia C.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Del Rio, Jhoana May D.
245 ## - TITLE STATEMENT
Title An assessment on the quality of NAIA Terminal 1:
Sub Title basis for enhanced customer experience/
Statement of responsibility, etc. Mikaella Rose M. Luis, Patricia C. Lampano, & Jhoana May D. Del Rio.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Parañaque City:
Name of publisher, distributor, etc. Olivarez College,
Date of publication, distribution, etc. 2025.
502 ## - DISSERTATION NOTE
Dissertation note Undergraduate thesis.
520 ## - SUMMARY, ETC.
Summary, etc. This study examined passenger perceptions of service quality at Ninoy Aquino International Airport (NAIA) Terminal 1 in the Philippines. Using a descriptive research design, data were collected from 200 passengers through a structured questionnaire grounded in the SERVQUAL model. The results revealed that passengers perceived service quality positively, with areas like reliability requiring improvement.Notably, all five service quality dimensions showed significant positive correlations with overall passenger satisfaction, emphasizing their collective influence on the travel experience. However, The study found no significant differences in perceptions based on passengers{92} travel purposes or frequency. These findings underscore the need for a comprehensive and consistent approach to enhancing service quality at NAIA Terminal 1, highlighting the urgency and importance of addressing service quality issues to elevate passenger satisfaction further.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Service quality.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Passenger perception.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry SERVQUAL.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Airport NAIA terminal 1.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Customer satisfaction.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Theses/Dissertation
Location (call number prefix code) T 338.4791 2025 0035
Holdings
Withdrawn status Lost status Piece physical condition (Damaged Status) Not for loan Home library Current library (holdingbranch) Date acquired Total checkouts Full call number Date last seen Price effective from Koha item type
        Olivarez College Learning Resource Center General Reference And Serial Section 07/31/2026   T 338.4791 2025 0035 07/31/2026 07/31/2026 Theses/Dissertation