Level of effectiveness of BOC support ticket system at NAIA inhelping customs brokers file for formal entry: (Record no. 16851)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02117nam a22002297a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 16851 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OCLRC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260731013046.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 260325t xxu||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | OCLRC |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number (Call Number) | T 382 2024 0020 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Dobluis, Jesson G. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Basas, Jaive Carlo C. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Escalona, Marie Tonie G. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Gazzingan, Jhasly Athena D. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Gerapusco, Chummy L. |
| 245 ## - TITLE STATEMENT | |
| Title | Level of effectiveness of BOC support ticket system at NAIA inhelping customs brokers file for formal entry: |
| Sub Title | an infographic techniques for optimal usage/ |
| Statement of responsibility, etc. | Jesson G. Dobluis, Jaive Carlo C. Basas, Marie Tonie G. Escalona, Jhasly Athena D. Gazzingan, & Chummy L. Gerapusco. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | ParanÌaque City: |
| Name of publisher, distributor, etc. | Olivarez College, |
| Date of publication, distribution, etc. | 2024. |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Undergraduate thesis. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This research investigates the effectiveness of the Bureau of Customs (BOC) support ticket system at Ninoy Aquino International Airport (NAIA) in assisting customs brokers with filing formal entry applications. It combines quantitative data analysis of ticket resolution times and user satisfaction surveys with customs brokers to understand their experiences with the system. Additionally, infographics are developed to visualize key findings and provide optimal usage guidelines for the system. The research analyzes the average ticket resolution time, identifies common issues encountered by customs brokers, and assesses their overall satisfaction with the system{92}s functionality and ease of use. The infographics present these findings in a clear and concise format, highlighting areas for improvement and suggesting best practices for maximizing the system{92}s effectiveness. This research provides valuable insights into the strengths and weaknesses of the BOC support ticket system at NAIA. By identifying areas for improvement and providing clear instructions through infographics, the study contributes to enhanced efficiency, reduced processing time, and improved user satisfaction for customs brokers filing formal entry applications. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Theses/Dissertation |
| Location (call number prefix code) | T 382 2024 0020 |
| Withdrawn status | Lost status | Piece physical condition (Damaged Status) | Not for loan | Home library | Current library (holdingbranch) | Date acquired | Total checkouts | Full call number | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Olivarez College Learning Resource Center | General Reference And Serial Section | 07/31/2026 | T 382 2024 0020 | 07/31/2026 | 07/31/2026 | Theses/Dissertation |