Creating value to customers: (Record no. 4914)

000 -LEADER
fixed length control field 00640nam a22002177a 4500
001 - CONTROL NUMBER
control field 4914
003 - CONTROL NUMBER IDENTIFIER
control field OCLRC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260730040156.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 160519t xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0471525936
040 ## - CATALOGING SOURCE
Original cataloging agency OCLRC
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number (Call Number) GC 658.812 B221 1991
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Band, William A.
245 ## - TITLE STATEMENT
Title Creating value to customers:
Sub Title designing and implementing a total corporate strategy
Statement of responsibility, etc. William A. Band
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. New York, N.Y.
Name of publisher, distributor, etc. John Wiley & Sons
Date of publication, distribution, etc. 1991
300 ## - PHYSICAL DESCRIPTION
Extent (preliminary pages) xi, 340p.
Dimensions (cm) 24cm.
500 ## - GENERAL NOTE
General note (includes bibliographical references and index) Includes index
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Customer service
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Customer satisfaction
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
Location (call number prefix code) GC 658.812 B221 1991

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