Comparison of Traditional and Open-Access Appointment Scheduling for Exponentially Distributed Service Time. (Record no. 9430)

000 -LEADER
fixed length control field 01679nam a22002297a 4500
001 - CONTROL NUMBER
control field 9430
003 - CONTROL NUMBER IDENTIFIER
control field OCLRC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260730103743.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 210503t xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency OCLRC
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Yan, Chongjun
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Tang, Jiafu
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Bowen, Fung
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Richard Y.K.
245 ## - TITLE STATEMENT
Title Comparison of Traditional and Open-Access Appointment Scheduling for Exponentially Distributed Service Time.
Statement of responsibility, etc. Chongjun Yan
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Date of publication, distribution, etc. 2015.
500 ## - GENERAL NOTE
General note (includes bibliographical references and index) https://doi.org/10.1260/2040-2295.6.3.345
520 ## - SUMMARY, ETC.
Summary, etc. This paper compares the performance measures of traditional appointment scheduling (AS) with those of an open-access appointment scheduling (OA-AS) system with exponentially distributed service time. A queueing model is formulated for the traditional AS system with no-show probability. The OA-AS models assume that all patients who call before the session begins will show up for the appointment on time. Two types of OA-AS systems are considered: with a same-session policy and with a same-or-next-session policy. Numerical results indicate that the superiority of OA-AS systems is not as obvious as those under deterministic scenarios. The same-session system has a threshold of relative waiting cost, after which the traditional system always has higher total costs, and the same-or-next-session system is always preferable, except when the no-show probability or the weight of patients� waiting is low. It is concluded that open-access policies can be viewed as alternative approaches to mitigate the negative effects of no-show patients.
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term appointment scheduling,
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term open access,
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Electronic Resources
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