Language proficiency, communicative competence and self-efficacy of selected regular hypermarket employees: (Record no. 9714)

000 -LEADER
fixed length control field 02519nam a22002177a 4500
001 - CONTROL NUMBER
control field 9714
003 - CONTROL NUMBER IDENTIFIER
control field OCLRC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260730103751.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
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040 ## - CATALOGING SOURCE
Original cataloging agency OCLRC
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number (Call Number) T 370 2016 323
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Fernandez, Albert P.
245 ## - TITLE STATEMENT
Title Language proficiency, communicative competence and self-efficacy of selected regular hypermarket employees:
Sub Title basis for L- Academy/
Statement of responsibility, etc. Albert P. Fernandez.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Parañaque City:
Name of publisher, distributor, etc. Olivarez College,
Date of publication, distribution, etc. 2016.
502 ## - DISSERTATION NOTE
Dissertation note Master Thesis
520 ## - SUMMARY, ETC.
Summary, etc. This study was aimed at determining the Selling Supervisors', Customer Assistants', Customer Service Assistants', Cashiers' and Sales Utility Clerks' perceived English proficiency, communicative competence and sense of self-efficacy toward the development of an appropriate English-based training program for the employees. Specifically, it sought to answer the following questions: 1. How proficient in English, communicative competent and self- efficacious are the SM Hypermarket employee-respondents? 2. Is there a significant difference in the English proficiency, communicative competence and self-efficacy of the respondents when grouped according to their designations? 1.1. Selling Supervisors 1.2. Customer Assistants 1.3. Customer Service Assistants 1.4. Cashiers 1.5. Sales Utility Clerks 3. Is there a significant relationship among the respondents' level of English proficiency, communicative competence and self-efficacy? 4. What are the common problems encountered by the respondents in transacting with customers using the English Language? 5. Based on the results of the study, what appropriate language program can be designed? Methodology VII This study was aimed at determining the respondents' level of language proficiency, communicative competence and self-efficacy in the use of the English language. Also, significant difference among the respondents' level of English proficiency, communicative competence and self-efficacy according to their designations were identified and significant relationship with respect to the three areas were determined. Thus, problems encountered by the employees in transacting with customers were identified in order to create an appropriate English-based training program to help the employees improve their skills with the use of the English language.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Language Proficiency.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Communicative Competence.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Self-Efficacy.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Theses/Dissertation
Location (call number prefix code) T 370 2016 323
Holdings
Withdrawn status Lost status Piece physical condition (Damaged Status) Not for loan Home library Current library (holdingbranch) Date acquired Total checkouts Full call number Date last seen Price effective from Koha item type
        Olivarez College Learning Resource Center Graduate School Library 07/30/2026   T 370 2016 323 07/30/2026 07/30/2026 Theses/Dissertation