Tourism infrastructure and enterprise zone authority (TIEZA) employees' profile and job performance in relation to clientele satisfaction: (Record no. 9810)

000 -LEADER
fixed length control field 01809nam a22002177a 4500
001 - CONTROL NUMBER
control field 9810
003 - CONTROL NUMBER IDENTIFIER
control field OCLRC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260730103754.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
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040 ## - CATALOGING SOURCE
Original cataloging agency OCLRC
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number (Call Number) T 350 2019 358
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Baldicanas, Anthony A.
245 ## - TITLE STATEMENT
Title Tourism infrastructure and enterprise zone authority (TIEZA) employees' profile and job performance in relation to clientele satisfaction:
Sub Title pioneering outcomes-based performance evaluation (OBPE) and customer service roadmap/
Statement of responsibility, etc. Anthony A. Baldicanas.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Parañaque City:
Name of publisher, distributor, etc. Olivarez College,
Date of publication, distribution, etc. 2019.
502 ## - DISSERTATION NOTE
Dissertation note Master Thesis
520 ## - SUMMARY, ETC.
Summary, etc. This study attempted to determine the Tourism Infrastructure and Enterprise Zone Authority (TIEZA) employees' profile and their job performance in relation to the clientele satisfaction toward crafting an outcomes-based performance evaluation (OBPE). This study utilized quantitative descriptive correlation research design using researcher - made survey questionnaire and supplemented by documentary analysis the among two groups of respondents as sources of data namely: (1) employees (60); and (2) their passengers (20), respectruiry rera tatal of 180, The data were tallied, tabulated and computed using statistical treatments, such as frequency distribution, percentage, weighted mean and t-test. Results showed that to this effect, that the research findings, based on the results of the study, it is recommended to design a continuing professional training and development program for the employees that emphasizes effective quality customer service. A proposed outcomes- based development program is provided in this study.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Job Performance.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Clientele satisfaction.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Employees.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Theses/Dissertation
Location (call number prefix code) T 350 2019 358
Holdings
Withdrawn status Lost status Piece physical condition (Damaged Status) Not for loan Home library Current library (holdingbranch) Date acquired Total checkouts Full call number Date last seen Price effective from Koha item type
        Olivarez College Learning Resource Center Graduate School Library 07/30/2026   T 350 2019 358 07/30/2026 07/30/2026 Theses/Dissertation