Expectation vs. reality: (Record no. 9830)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 02900nam a22002777a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 9830 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OCLRC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260730103754.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230131t xxu||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | OCLRC |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number (Call Number) | T 658 2021 0119 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Bergado, Renelyn B. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Demicillo, Korina Mae F. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Canoy, Treena Jaene R. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Agadon, KC C. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Sator, Maricar C. |
| 245 ## - TITLE STATEMENT | |
| Title | Expectation vs. reality: |
| Sub Title | satisfying the demands of online consumers./ |
| Statement of responsibility, etc. | Renelyn B. Bergado, Korina Mae F. Demicillo, Treena Jaene R. Canoy, KC C. Agadon, and Maricar C. Sator. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Parañaque City: |
| Name of publisher, distributor, etc. | Olivarez College, |
| Date of publication, distribution, etc. | 2021 |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Undergraduate Thesis |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This study deals with the expectation versus reality of online shopping, more specifically, seeking the expectations and satisfaction level of online consumers towards their online shopping experiences together with the delivery services. The design used in this paper is correlational descriptive quantitative to determine and measure customers' expectations and satisfaction as well as to find out the relationship between the variables. The data gathering is a research-made questionnaire that was validated by a panel of experts. After that 30 respondents participated in the survey, the researchers sent a link to the respondents via Facebook Messenger to redirect them to Google Form which was a tool for the survey questionnaire. The overall finding of the study is that majority of online purchasers are satisfied with their online shopping experience, and they had expectations towards the delivery services of their online purchases. The findings also had determined the expectations and satisfaction with their experiences in online shopping up to delivering of the item purchased, however, it suggests that the delivery services should improve the details indicated in the order transaction to avoid miscommunication and negligence in handling the items. Online shops should maintain and improve quality service that may lead to future purchases. Furthermore, the expectation and satisfaction of online buyers had a significant difference within their demographic profile and proved that monthly income does not correlate with their satisfaction level in online purchasing. Thus, the output of this study is a proposed marketing strategy that will help online businesses and delivery services to improve meeting the expectations and satisfaction of the customer. Lastly, future researchers may flourish the gathered data in this study to develop additional findings by considering the outskirt of Parañaque City as their future respondents and propose a new strategy in line with online shopping. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject Entry | Customer expectation. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject Entry | Customer satisfaction. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject Entry | Online shopping. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject Entry | Delivery services. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Theses/Dissertation |
| Location (call number prefix code) | T 658 2021 0119 |
| Withdrawn status | Lost status | Piece physical condition (Damaged Status) | Not for loan | Home library | Current library (holdingbranch) | Date acquired | Total checkouts | Full call number | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Olivarez College Learning Resource Center | General Reference And Serial Section | 07/30/2026 | T 658 2021 0119 | 07/30/2026 | 07/30/2026 | Theses/Dissertation |