Employee performance of shared service and its determinants: (Record no. 9838)

000 -LEADER
fixed length control field 02137nam a22002177a 4500
001 - CONTROL NUMBER
control field 9838
003 - CONTROL NUMBER IDENTIFIER
control field OCLRC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260730103754.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 230201t xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency OCLRC
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number (Call Number) T 658 2020 370
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Gomes-Manalo, Cherry
245 ## - TITLE STATEMENT
Title Employee performance of shared service and its determinants:
Sub Title towards operational improvement/
Statement of responsibility, etc. Cherry Gomes-Manalo.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Parañaque City:
Name of publisher, distributor, etc. Olivarez College,
Date of publication, distribution, etc. 2020.
502 ## - DISSERTATION NOTE
Dissertation note Master Thesis
520 ## - SUMMARY, ETC.
Summary, etc. This study aimed to determine the level of performance of employees in obtaining invoice targets and to the extent of the effects of its determinants on performance of a shared service company in Laguna as basis for operational improvement. This study used quantitative descriptive correlation research method using survey questionnaire among one hundred and fifteen (115) active employees of Western Digital Company Shared Service Centre in Laguna Technopark, Biñan, Laguna. The statistical treatment used were weighted mean, analysis of variance (ANOVA) and Pearson r. Findings revealed that the employees performed on a medium level in obtaining their invoice targets along data entry, while high on exception exception and reconciliation, however, low in payment processing. Orientation and training, skills, motivation, workload, commitment and work values and resources affect their company's performance. There is no significant difference in the perceptions on the factors affecting company's performance among respondents when grouped according to their position and/or designation, while there established difference in terms of nature of their work. Hence, there is a significant relationship between the employees' performance and the identified factors affecting it. Thus, operational improvement in the form of assessment measures and mechanism was proposed to address identified issues and concerns in the employees' performance in the Shared Service industry.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Employee performance.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Shared service.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Entry Operational improvement.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Theses/Dissertation
Location (call number prefix code) T 658 2020 370
Holdings
Withdrawn status Lost status Piece physical condition (Damaged Status) Not for loan Home library Current library (holdingbranch) Date acquired Total checkouts Full call number Date last seen Price effective from Koha item type
        Olivarez College Learning Resource Center Graduate School Library 07/30/2026   T 658 2020 370 07/30/2026 07/30/2026 Theses/Dissertation