TY - BOOK AU - Michelli, Joseph A. TI - The starbucks experience: 5 Principles for turning ordinary into ectraordinary SN - 0-07-147784-5 U1 - GR 658 M582 2007 PY - 2007/// CY - New York, New York PB - MCGRAW-Hill KW - Starbucks Coffee Company KW - Success in Business-- handbooks, manuals, etc N1 - Include bibliographical references and index ER -