Evans, James R. <br/><br/>Quality and performance excellence:  management, organization, and strategy/ James R. Evans.  -- 5th ed.  -- Singapore:  Cengage Learning, Inc.,  2009. <br/>x, 502 p.;  ill.  23 cm. <br/><br/> Includes bibliographical indexes. <br/><br/><label>ISBN: </label>9789814272520 <br/><br/><label>Dewey Class. No.: </label>GSL 658 Ev1 2009