Goetsch, David L. <br/><br/>Quality management:  introduction to total quality management for production, processing, and services/ David L. Goetsch; Stanley B. Davis.  -- 5th ed.  -- New Jersey:  Pearson Education. Inc.,  2006. <br/>xviii, 814 p.;  ill.  23 cm. <br/><br/> Includes bibliographical indexes. <br/><br/><label>ISBN: </label>01131971344 <br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/><br/><label>Dewey Class. No.: </label>GSL 658 G555 2006