TY  - BOOK
AU  - Goetsch, David L.
AU  - Davis, Stanley B.
TI  - Quality management: introduction to total quality management for production, processing, and services
SN  - 01131971344
U1  - GSL 658 G555 2006 
PY  - 2006///
CY  - New Jersey
PB  - Pearson Education. Inc.
KW  - Total quality management
N1  - Includes bibliographical indexes
ER  -