Peppers, Don. <br/><br/>The one to one manager:  real-world lessons in customer relationship management/ Don Peppers; Martha Rogers.  -- New York:  Captone Publishing Limited.,  2000. <br/>xiv, 268 p.;  19 cm. <br/><br/> Includes bibliographical indexes. <br/><br/><label>ISBN: </label>9814126098 <br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management.<br/><br/><label>Dewey Class. No.: </label>GSL 658 P396 2000