TY  - BOOK
AU  - Peppers, Don.
AU  - Rogers, Martha.
TI  - The one to one manager: real-world lessons in customer relationship management
SN  - 9814126098
U1  - GSL 658 P396 2000  
PY  - 2000///
CY  - New York
PB  - Captone Publishing Limited.
KW  - Customer relations management
N1  - Includes bibliographical indexes
ER  -