Jeffries, David <br/><br/>Res 658.31240 J381 2005 David Jeffries, Bill Evan and Peter Reynolds.  -- New Delhi:  Crest Pub.,  2005. <br/>xiii, 145p.;  ill.;  25 cm. <br/><br/> Includes index. <br/><br/><label>ISBN: </label>9788124205174 <br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management.<br/><br/><label>Dewey Class. No.: </label>Res 658.31240 J381 2005