TY  - BOOK
AU  - Jeffries, David
AU  - Evans, Bill
AU  - Reynolds, Peter
TI  - Res 658.31240 J381 2005
SN  - 9788124205174
U1  - Res 658.31240 J381 2005 
PY  - 2005///
CY  - New Delhi
PB  - Crest Pub.
KW  - Total Quality Management
N1  - Includes index
ER  -