Spong, E. David <br/><br/>The making of a world-class organization / E. David Spong and Debbie J. Collard  -- United States of America:  ASQ Quality Press.,  2008. <br/>xxi, 73p.;  ill.;  23 cm. <br/><br/> Includes index. <br/><br/><label>ISBN: </label>9780873897440 <br/><br/><label>Subjects--Topical Terms: </label><br/> Aircraft industry management<br/><br/><label>Subjects--Index Terms: </label>Total quality management. <br/><br/><label>Dewey Class. No.: </label>Res 658.4013 Sp66 2009