TY  - BOOK
AU  - Spong, E. David
AU  - Collard, Debbie J.
TI  - The making of a world-class organization
SN  - 9780873897440
U1  - Res 658.4013 Sp66 2009 
PY  - 2008///
CY  - United States of America
PB  - ASQ Quality Press.
KW  -  Aircraft industry management
KW  - Total quality management
N1  - Includes index
ER  -