Anupindi, Ravi <br/><br/>Managing business process flows :  principles of operations management / Ravi Anupindi., et al.  -- 2nd ed.  -- New Jersey:  Pearson/Prentice Hall.,  2006. <br/>xiv, 340 p.:  ill.;  26 cm. <br/><br/> includes bibliographical references and index. <br/><br/><label>ISBN: </label>9780130675460 <br/><br/><label>Subjects--Topical Terms: </label><br/>Production management.<br/>Process control.<br/><br/><label>Dewey Class. No.: </label>Res 658.5 M311 2006