Summers, Donna C. S. <br/><br/>Quality management :  creating and sustaining organizational effectiveness / Donna C. S. Summers.  -- 2nd ed.  -- New Jersey:  Pearson Education.,  2009. <br/>xiv, 574 p.:  ill.;  24 cm. <br/><br/> includes bibliographical references and index. <br/><br/><label>ISBN: </label>9780136087427 <br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness.<br/>Quality control.<br/>Total quality control.<br/>Total quality management.<br/><br/><label>Dewey Class. No.: </label>Res 658.562 Su645 2009