TY  - BOOK
AU  - Summers, Donna C. S.
TI  - Quality management: creating and sustaining organizational effectiveness 
SN  - 9780136087427
U1  - Res 658.562 Su645 2009 
PY  - 2009///
CY  - New Jersey
PB  - Pearson Education.
KW  - Organizational effectiveness
KW  - Quality control
KW  - Total quality control
KW  - Total quality management
N1  - includes bibliographical references and index
ER  -