TY  - BOOK
AU  - Ramasamy, Subburaj.
TI  - Total quality management
SN  - 9780071268127
U1  - GSL 658.562 R141 2005 
PY  - 2005///
CY  - New Delhi
PB  - Tata McGraw-Hill Publishing Co, Ltd.
KW  - Total Quality Management
N1  - Includes bibliographical references and indexes
ER  -