Chase, Richard B. Operations management for competitive advantage / Richard B. Chase, F. Robert Jacobs, and Nicholas J. Aquilano -- 11th ed. -- Boston: McGrawHill., 2007. xix, 806p.; col. ill.; 28 cm. Includes index. ISBN: 9780071115537 Subjects--Topical Terms: Production management.Dewey Class. No.: Res 658.5 C386 2007