The management of sales and customer relations / Edited by Bob Hartley and Michael W. Starkey.  -- London:  International Thomson Business Press.,  1996. <br/>vii, 351 p.:  ill.;  23 cm. <br/><br/> Includes indexes. <br/><br/><label>ISBN: </label>9789814040471 <br/><br/><label>Dewey Class. No.: </label>Res 658.81 M311 1996