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  <titleInfo>
    <title>The management of sales and customer relations</title>
  </titleInfo>
  <name type="personal">
    <namePart>Hartley, Bob</namePart>
  </name>
  <name type="personal">
    <namePart>Starkey, Michael W.</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">xxu</placeTerm>
    </place>
    <place>
      <placeTerm type="text">London</placeTerm>
    </place>
    <publisher>International Thomson Business Press.</publisher>
    <dateIssued>1996</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>vii, 351 p.: ill.; 23 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">Edited by Bob Hartley and Michael W. Starkey.</note>
  <note>Includes indexes.</note>
  <classification authority="ddc">Res 658.81 M311 1996</classification>
  <identifier type="isbn">9789814040471</identifier>
  <recordInfo>
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    <recordCreationDate encoding="marc">240527</recordCreationDate>
    <recordChangeDate encoding="iso8601">20260731013005.0</recordChangeDate>
    <recordIdentifier source="OCLRC">15345</recordIdentifier>
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