TY  - BOOK
AU  - Hartley, Bob
AU  - Starkey, Michael W.
TI  - The management of sales and customer relations
SN  - 9789814040471
U1  - Res 658.81 M311 1996 
PY  - 1996///
CY  - London
PB  - International Thomson Business Press.
N1  - Includes indexes
ER  -