TY  - BOOK
AU  - Evans, James R.
AU  - Dean, James W., Jr.
TI  - Total quality: management, organization and strategy 
SN  - 9789812544681
U1  - Res 658.562 Ev15 2003 
PY  - 2003///
CY  - Australia
PB  - South-Western, Thompson Learning.
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -