Evenson, Renee. <br/><br/>Customer service training 101/ Renee Evenson.  -- New York;  AMACOM.,  2005. <br/>ix, 207 p.;  24 cm. <br/><br/> Includes bibliographical indexes. <br/><br/><label>ISBN: </label>9780814472903 <br/><br/><label>Subjects--Topical Terms: </label><br/>BUSINESS & ECONOMICS Industrial Management.<br/><br/><label>Dewey Class. No.: </label>GSL 658.812 Ev23 2005