TY  - BOOK
AU  - Evenson, Renee.
TI  - Customer service training 101
SN  - 9780814472903
U1  - GSL 658.812 Ev23 2005 
PY  - 2005///
CY  - New York
PB  - AMACOM.
KW  - BUSINESS & ECONOMICS Industrial Management
N1  - Includes bibliographical indexes
ER  -