Daffy, Chris <br/><br/>Creating customer loyalty :  build lasting loyalty using customer experience management / Chris Daffy.  -- New York:  Kogan Page Ltd.,  2019. <br/>xii, 247 p.:  ill.;  24 cm. <br/><br/> Includes bibliographical references and index.  <br/><br/><label>ISBN: </label>9780749484309 <br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty.<br/>Success in business.<br/>Customer relations -- Management.<br/><br/><label>Dewey Class. No.: </label>Res 658.812 D124 2019