TY  - BOOK
AU  - Daffy, Chris
TI  - Creating customer loyalty: build lasting loyalty using customer experience management 
SN  - 9780749484309
U1  - Res 658.812 D124 2019 
PY  - 2019///
CY  - New York
PB  - Kogan Page Ltd.
KW  - Customer loyalty
KW  - Success in business
KW  - Customer relations -- Management
N1  - Includes bibliographical references and index.
ER  -