02051nam a22002057a 450000100060000000300060000600500170001200800410002904000100007008200200008010000230010024502770012326000510040050200270045152012550047870000260173370000290175970000320178870000250182016851OCLRC20260731013046.0260325t        xxu||||| |||| 00| 0 eng d  aOCLRC  aT 382 2024 0020  aDobluis, Jesson G.  aLevel of effectiveness of BOC support ticket system at NAIA inhelping customs brokers file for formal entry:ban infographic techniques for optimal usage/cJesson G. Dobluis, Jaive Carlo C. Basas, Marie Tonie G. Escalona, Jhasly Athena D. Gazzingan, & Chummy L. Gerapusco.  aParañaque City:bOlivarez College,c2024.  aUndergraduate thesis.   aThis research investigates the effectiveness of the Bureau of Customs (BOC) support ticket system at Ninoy Aquino International Airport (NAIA) in assisting customs brokers with filing formal entry applications. It combines quantitative data analysis of ticket resolution times and user satisfaction surveys with customs brokers to understand their experiences with the system. Additionally, infographics are developed to visualize key findings and provide optimal usage guidelines for the system. The research analyzes the average ticket resolution time, identifies common issues encountered by customs brokers, and assesses their overall satisfaction with the system{92}s functionality and ease of use. The infographics present these findings in a clear and concise format, highlighting areas for improvement and suggesting best practices for maximizing the system{92}s effectiveness. This research provides valuable insights into the strengths and weaknesses of the BOC support ticket system at NAIA. By identifying areas for improvement and providing clear instructions through infographics, the study contributes to enhanced efficiency, reduced processing time, and improved user satisfaction for customs brokers filing formal entry applications.  aBasas, Jaive Carlo C.  aEscalona, Marie Tonie G.  aGazzingan, Jhasly Athena D.  aGerapusco, Chummy L.