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  <titleInfo>
    <title>Dealing with difficult people</title>
    <subTitle>24 lessons for bringing out the best in everyone</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Brinkman, Rick</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
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  <name type="personal">
    <namePart>Kirschner, Rick</namePart>
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    <place>
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    <publisher>McGraw-Hill</publisher>
    <dateIssued>2003</dateIssued>
    <issuance>monographic</issuance>
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  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
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  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>ix, 48 p.: 23 cm. ill.;</extent>
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  <note type="statement of responsibility">Rick Brinkman </note>
  <subject>
    <topic>Problem employees</topic>
  </subject>
  <subject>
    <topic>Employees-Counselling of</topic>
  </subject>
  <subject>
    <topic>Personnel management</topic>
  </subject>
  <subject>
    <topic>Supervision of employees</topic>
  </subject>
  <subject>
    <topic>Conflict management</topic>
  </subject>
  <subject>
    <topic>Customer relations</topic>
  </subject>
  <subject>
    <topic>Interpersonal relations</topic>
  </subject>
  <classification authority="ddc">GR 658.3045 B711 2003 </classification>
  <identifier type="isbn">0-07-141641-2 </identifier>
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    <recordIdentifier source="OCLRC">20</recordIdentifier>
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