TY  - BOOK
AU  - Brinkman, Rick
AU  - Kirschner, Rick 
TI  - Dealing with difficult people: 24 lessons for bringing out the best in everyone
SN  - 0-07-141641-2 
U1  - GR 658.3045 B711 2003  
PY  - 2003///
CY  - New York
PB  - McGraw-Hill
KW  - Problem employees
KW  - Employees-Counselling of.
KW  - Personnel management
KW  - Supervision of employees.
KW  - Conflict management.
KW  - Customer relations
KW  - Interpersonal relations
ER  -