@book{2044,
	author = {Kotschevar, Lendal H. and Luciano, Valentino},
	title = {Presenting service:},
	publisher = {John Wiley & Sons,},
	year = {2007.},
	address = {Hoboken, New Jersey:},
	edition = {2nd ed.},
	note = {Includes appendix, bibliographical references, glossary and index.}
}