TY  - BOOK
AU  - Perlitz, Lee
TI  - Customer service in the tourism industry
SN  - 1740092813
U1  - GR 338.4791 P421 2002 
PY  - 2002///
CY  - Australia
PB  - Pearson Education
KW  - Tourism- Employees- Training of
KW  - Tourism- Customer services
KW  - Customer relations
N1  - Includes bibliographical references and index
ER  -