Kelly, Diane L. <br/><br/>Applying quality management in healthcare:  a process for improvement/ Diane L. Kelly.--  -- Chicago:  Health Administration Press,  2003. <br/>xxii, 221p.  ill.  26cm. <br/><br/> Includes index. <br/><br/><label>ISBN: </label>1567932061 <br/><br/><label>Subjects--Topical Terms: </label><br/>Medical care -- Quality control. <br/>Health services administration. <br/>Total quality management.<br/><br/><label>Dewey Class. No.: </label>Res 362.10685 K295 2003