TY  - BOOK
AU  - Brown, Sally A. 
AU  - Race, Phil
AU  - Smith, Brenda
TI  - 500 tips for quality enhancement in universities and colleges
SN  - 9780749422233
U1  - Res 371.2 B812 1997 
PY  - 1997///
CY  - London
PB  - Kogan Page Limited.
KW  - Universities and colleges -- Administration
KW  - Total quality management
N1  - Includes bibliographical references and index.
ER  -