Schonberger, Richard J. <br/><br/>Operations management:  serving the customer Richard J. Schonberger and Edward M. Knod  -- 3rd ed.  -- Homewood, III  Irwin  1988 <br/>xv, 922p.  24cm. <br/><br/> Includes index <br/><br/><label>ISBN: </label>0256058342 <br/><br/><label>Subjects--Topical Terms: </label><br/>Production management<br/><br/><label>Dewey Class. No.: </label>GC 658.5 Sch651 1988