TY  - BOOK
AU  - Schonberger, Richard J.
AU  - Knod, Edward M.
TI  - Operations management: serving the customer
SN  - 0256058342
U1  - GC 658.5 Sch651 1988 
PY  - 1988///
CY  - Homewood, III
PB  - Irwin
KW  - Production management
N1  - Includes index
ER  -