Richardson, Terry <br/><br/>Total quality management Terry Richardson  -- Albany, New York  Delmar Pub.  1997 <br/>xvi, 427p.  24cm. <br/><br/> Includes bibliographical references and index <br/><br/><label>ISBN: </label>9814040657 <br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/><br/><label>Dewey Class. No.: </label>GC 658.4043 R393 1997