TY  - BOOK
AU  - Richardson, Terry
TI  - Total quality management
SN  - 9814040657
U1  - GC 658.4043 R393 1997 
PY  - 1997///
CY  - Albany, New York
PB  - Delmar Pub.
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -